Privacy Policy

1. Overview

Phil-Am Insurance Agency LLC ("Phil-Am," "we," "us," or "our") operates the websites www.philaminsurance.com and www.philamagency.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or interact with our services.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Information You Provide Directly

When you submit a contact form, request a quote, or opt in to communications, we may collect:

• Full name (first and last)
• Email address
• Mobile phone number
• Mailing or home address
• Insurance inquiry type and coverage preferences
• Communication consent choices (SMS, phone calls, email)
• Date of birth or Medicare eligibility information (when applicable)
• Any messages or notes you submit via our forms

Information Collected Automatically

When you visit our website, we automatically collect certain data through your browser, known as Log Data. This may include:

• IP address
• Browser type and version
• Pages visited and time spent on those pages
• Date and time of your visit
• Referring URL
• Device type and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide insurance information
• To contact you about Medicare, ACA, life insurance, and annuity products and services
• To send appointment reminders, follow-up messages, and plan information
• To process agent contracting requests and onboarding
• To improve our website, services, and user experience
• To comply with applicable laws and regulations, including CMS marketing guidelines
• To send promotional communications (with your explicit consent)

4. SMS & Text Messaging

Opt-In & Consent

By checking the SMS consent checkbox on our contact form, you expressly consent to receive recurring automated text messages from Phil-Am Insurance Agency at the phone number you provided. Opting in is entirely voluntary and is not required to submit a form or receive a response from our team.

Message Types

Messages you may receive include: insurance plan information, appointment reminders, follow-ups, agency updates, enrollment period alerts, and promotional offers related to Medicare, ACA, life insurance, or annuity products.

Message Frequency & Rates

Message frequency varies based on your preferences and interactions — typically up to 4 messages per month. Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message from us
• Emailing info@philaminsurance.com with "SMS Opt-Out" in the subject
• Calling us at (832) 742-6204

Upon opt-out, you will receive one final confirmation message. No further messages will be sent unless you re-opt in.

Help

Reply HELP to any message for assistance, or contact us at info@philaminsurance.com or (832) 742-6204.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to analyze traffic, improve user experience, and serve relevant advertising. Technologies we use include:

• Cookies: Small files stored on your device that help us recognize you on return visits
• Facebook Pixel: Used for measuring ad performance and serving targeted advertising on Facebook/Instagram
• LinkedIn Insight Tag: Used for conversion tracking and audience analytics on LinkedIn
• Google Analytics: Used to analyze website traffic and user behavior

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of our website. To opt out of advertising-based tracking, visit aboutads.info or networkadvertising.org.

6. How We Share Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with third-party vendors (such as GoHighLevel for CRM, and Zapier/Power Automate for workflow automation) who process data on our behalf. These providers are contractually obligated not to use your data for any purpose other than performing services for us.
• Insurance Carriers: When you request a quote or enrollment, we may share necessary information with licensed insurance carriers you have expressed interest in.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Security & Handling

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Data submitted through our contact forms is transmitted over secure HTTPS connections and stored within our CRM systems (GoHighLevel), which maintain their own security and compliance standards.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable practices to protect your data.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications via the unsubscribe link in any email
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@philaminsurance.com or (832) 742-6204.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. These external sites are not operated by Phil-Am Insurance Agency, and we have no control over their content, privacy policies, or practices. We strongly encourage you to review the privacy policy of every site you visit.

11. Chrome Extension Data Use Disclosure

This section applies to the Phil-Am Contact Enhancer Chrome Extension ("the Extension"), used exclusively by internal Phil-Am Insurance Agency team members. Last Updated: December 1, 2025.

No Collection or Storage of Personal Data

The Extension does not collect, store, transmit, or retain any personal data outside of the user's own device or their existing GoHighLevel (GHL) CRM account. No personal information is saved on Phil-Am servers, third-party servers, or any external storage. All data processed by the Extension remains fully contained within the user's browser session and authenticated CRM environment.

Purpose of the Extension

The Extension is designed solely to support Phil-Am Insurance staff by enhancing workflow within the GoHighLevel platform. Core functions include:

• Displaying a Medicare Intake modal inside the GHL interface
• Autocompleting addresses to reduce manual data entry
• Viewing and updating existing contact fields
• Accessing and populating SOA-related information
• Assisting with HealthSherpa contact linking

Data the Extension Interacts With

When a user voluntarily opens the Medicare Intake modal, the Extension may read or modify data fields already associated with the user's GoHighLevel contact record (name, address, MBI, carrier, plan details, HealthSherpa ID). These data elements are never collected, stored, transferred, or analyzed by Phil-Am or any third party.

Use of Google Places API

To assist with accurate address entry, the Extension uses the Google Places REST API for real-time address suggestions. Only the text typed into the address field is sent to Google's API — no names, IDs, notes, or other CRM data is transmitted. No address data is stored, shared, or used for advertising.

No Tracking or Analytics

The Extension does not track browsing history, user actions, mouse movement, usage analytics, system information, or website content. No data is shared with advertisers or used for behavioral profiling.

Permissions Used

The Extension uses only the minimum permissions necessary: activeTab/tabs (to open the intake modal), scripting (to inject the interface), storage (for local UI preferences), and host permissions limited to GoHighLevel's API and Google Places API.

Internal Use Only

This Extension is intended exclusively for authorized Phil-Am Insurance Agency team members and provides no functionality outside the GoHighLevel CRM environment.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a new effective date. We encourage you to review this page periodically. Continued use of our Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

Privacy Policy · Phil-Am Insurance Agency LLC · Last Updated March 26, 2026